User Account Management

What happens if I've forgotten my password?

You can always recover your password by clicking on the Login link in the header of each page and then “Forgot your password?” link. Enter your valid email which you used for registration on CasinoReviewsLand website and you should receive an email containing a link to change your password.

Can I change my username, or merge different accounts?

Unfortunately, it is not possible to change your username.
Similarly, you cannot create a new account and choose to have your stats moved from one account to another.

Why I must be at least 18 years old to use this website?

We do not promote underage gambling as it is illegal in most countries. Appropriate age verification checks are carried out across all our businesses. Please read the terms and conditions and abide by the gaming laws in your country and/or region. This website is for information only and we are not responsible for your actions.

User Profiles

Can I delete my comments I posted to site?

No, posted comments cannot be edited or removed. Please review your comments before posting.

Can I change my personal details or fulfill the profile?

You can edit your profile page by clicking on the username in the header of each page to edit your personal data.

What is the Completeness feature in my profile page?

A progress bar in your edit page indicates how much of your profile has been filled out. If the progress shows 100%, that means that you have completely filled in your profile and we appreciate it.

Who can write comments?

All registered member can write comments. You can easily create a new account in a just few seconds.

Subscriptions

I just subscribed, but it doesn't seem to have worked. What should I do?

Subscriptions are sent by email. Check if you entered correct email address in your profile page.

Where can I check my subscriptions notifications?

You can manage all your subscriptions in your profile page by choosing the Subsriptions option.

How can I unsubscribe?

Go to your profile page > Subscriptions and uncheck all subscribed boxes.

Do I need to subscribe more than once?

You can be subscribed to more than one feed of course, but if you already subscribed, you don’t need ever to subscribe again to same feed.

Complaints

What are complaints?

This is the part of site where players can post public complaints about casinos and casino reps can answer directly through our system.

Why do I need to write a complaint?

If you have a problem with any casino, casino operator, payouts issues, etc, you can post a complaint and speak discuss directly with authorized casino reps to find a solution to your problem.

Who can write complaints?

All registered members can submit complaints which are moderated by our staff. If we notice that your complaint suits our Terms and Conditions we’ll publish it live immediately.

How can I post a complaint?

Go to the Casino Complaints > Create New Complaint in the main menu. You must be a registered member to be able to post a comment.

I have posted a complaint but nobody replies. What should I do?

Each party have a 4 days to answer to complaint. They will be reminded by email every day how much time they left. If casino representative does not answer to a complaint during that period, the casino will be credited with negative points, but they still have a right to answer to the complaint afterwards.

How much time I have to reply to the complaint?

Member who posted a complaint also have a 4 days to answer to the complaint, but in case they reply after that period, they will not be credited with negative points, but their complaint will be removed from home page and from the Active complaints section.

My response time is up. Can I post an answer after that?

Yes. You’re still able to post a complaint, but your complaint will not be featured on home page and in the Active complaints section.

How will I know that I have a reply on my complaint?

Whenever you have an answer to your complaint, you’ll be automatically notified by email.

I have a problem attaching a file into complaint. What should I do?

File formats which are accepted from our system are: doc, xls, txt, pdf, jpg and gif.

Bonuses

Which criteria you use for sorting a bonuses?

Bonuses are ranked by the value of their offer.

Why is the bonus different on the website than what is listed at CasinoReviewLand?

Some casinos are offering exclusive bonuses which are available just for our players. That means that you must register only via our link or use our Bonus Codes in order to get these exclusive offers.

How can I participate for a bonus?

Sign up to the any casino via our website and you’ll be able to use bonuses that are offered to our players.

What types of bonuses you're offering?

I didn't get a bonus you advertise on your site. What should I do?

In this case, contact casino’s support via email or phone which you can find on the right side of each our review or write us about a problem you have and we’ll be more than happy to help you claiming a bonus.

Can I get more bonuses at once?

You can register at as many casinos as you want in order to participate in more bonus offers. If you want to get more than one bonuses in the same casino, you should read their Terms and Conditions. Do not open multiple accounts as your winnings will be void. Always read the terms and conditions for each casino.

Reviews

What's are reviews?

The online casino reviews section gives our review of each casino and to provide you with as much information about the casino before deciding to join.

I noticed incorrect information in a review. How can I report it?

Please use our contact page for reporting any incorrect information in reviews or any other page on the site.

Can I edit reviews?

You cannot edit our reviews, but you can add your own review about casino or  report a mistake at our if you notice and we’ll change it as soon as possible.

Miscellaneous

What can I do if I want to report an offensive user or inappropriate material?

If you wish to flag any behavior or material that is considered offensive or inappropriate according to our Terms & Condition, please send us a support email.

Please note that we ask you to not report any other users in public places such as public comments.

Using the Website

Which browsers are supported by CasinoReviewsLand?

We’ve tested the website with latest Chrome, Firefox , Safari  and Internet Explorer  and recommend using these browsers.

You are free to use any other browser of your choice, this just means we don’t test all features in all other browsers (there are many of them!) and can’t necessarily help you should you run into problems with a more exotic or an old and out-dated browser, although we’ll always do our best to fix any other bugs in other browsers such as Opera that you report to us.

How come I have to log in every time I visit the site?

Your login details, and language preferences are stored in cookies, which means we won’t know anymore what they are if you’ve deleted these cookies.

If you’d like them to be remembered for the next time you visit the CasinoReviewsLand.com website, make sure you don’t delete these CasinoReviewsLand.com cookies, for instance when closing your web browser. If you’re not sure you have cookies enabled at all, check the above FAQ “What can I do if I’m having problems logging in on the site, something with cookies?” for more help.

I’d like to report a new problem with the website, how can I do this?

If you’ve found something that isn’t working as it should, you can let us know via our contact page.

When describing your problem, please include the following details if possible:

– What kind of problem is it?
– A brief summary of the problem encountered.
– What URL triggers this bug, if any?
– Which browser exactly are you using?
– Describe in a few steps how to reproduce this problem: 1) … 2) … 3) …
– When following the steps described above: a) What actually happens? b) What did you expect to happen?

Reporting security issues
If you wish to report a technical vulnerability, please use the contact page to send us a message.